Cancellations and refunds

Last updated 11 October 2026

Contact hello@cartculture.in with your booking reference or project details to request a cancellation, reschedule or refund review.

Free meetings

Consultation bookings are free, so there is no booking payment to refund. Please let us know as early as possible if you cannot attend. The studio can cancel or move your meeting to an available time and send an update. When you request the change, the notification identifies it as being at your request. If the studio changes a meeting, we explain the reason.

Paid projects

Each cancellation and refund request is reviewed under the written project agreement and applicable law. The outcome may depend on the agreed scope, work performed, deliverables supplied, payment milestones and any approved third-party commitments. We will explain the decision and any agreed amount, method and timing in writing.

This website does not impose a blanket non-refundable rule or promise an automatic refund. Before payment, make sure your agreement explains cancellation terms, deposits, third-party costs and what happens if either party cannot continue. Where no agreement addresses an issue, contact us so we can review it; any non-excludable rights under applicable law remain available.

Requesting a review

Tell us which project or payment the request concerns and what happened. Send only the information needed to identify it; do not email full card details or passwords. If you disagree with our response, reply to request a further review.